These Terms of Service ("Terms") govern all services provided by GlancePeak to clients. By engaging GlancePeak and accepting a service proposal or making payment, you agree to be bound by these Terms. Please read them carefully. If you have questions, contact us at info@glancepeak.com before proceeding.
GlancePeak provides AI-powered Amazon account management services. The specific services to be delivered are set out in the Service Agreement confirmed between GlancePeak and the Client prior to the commencement of work.
GlancePeak reserves the right to determine the methodology, tools, and team members used to deliver Services, provided that deliverables meet the standards described in the Service Agreement.
GlancePeak does not provide the following services, regardless of request:
Any services outside the agreed scope require a written amendment to the Service Agreement and may incur additional fees.
The engagement begins on the date agreed in the Service Agreement, typically the date the first payment is received or a signed proposal is accepted.
All retainer-based services require a minimum initial commitment of three (3) months ("Initial Term"). This minimum period is required because meaningful Amazon account improvements — organic ranking, ACoS reduction, catalog health — compound over time and cannot be fairly assessed in less than 90 days.
After the Initial Term, the engagement renews automatically on a rolling monthly basis unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current monthly period.
For one-time or project-based services, the engagement terminates upon completion of the agreed deliverables and receipt of full payment. The renewal provisions above do not apply to one-time engagements.
The first month's retainer is due before work commences. Subsequent monthly retainers are due on the same date each month as the initial payment. Failure to pay within seven (7) days of the due date may result in suspension of Services.
Payment for one-time services is due in full before work begins unless otherwise agreed in writing. Once work has commenced, fees for that service are non-refundable.
Invoices unpaid after the due date will incur a late payment fee of 2% of the outstanding amount per month until paid in full. GlancePeak reserves the right to suspend Services for accounts with outstanding balances exceeding 14 days.
All fees are quoted and invoiced in United States Dollars (USD) unless otherwise agreed in writing.
Retainer fees paid for a given month are non-refundable once work for that period has commenced. Refunds for one-time services are not available once work has begun. Disputes regarding billing should be raised within 14 days of the invoice date by emailing info@glancepeak.com.
Fees quoted by GlancePeak are exclusive of any applicable taxes, including VAT, GST, or sales tax. Clients are responsible for any taxes applicable in their jurisdiction.
Following the completion of the Initial Term (3 months), GlancePeak's retainer rate becomes performance-linked. This means the monthly rate is reviewed and adjusted based on the Client's Amazon revenue performance in the preceding period.
The specific tiers, thresholds, and adjustment methodology are set out in the Service Agreement confirmed at onboarding. Performance-linked adjustments apply both upward (if revenue grows into a higher tier) and downward (if revenue declines to a lower tier).
Revenue data used for performance assessments is drawn from the Client's Amazon Seller Central account with Client confirmation. Disputes regarding performance measurements must be raised within 7 days of receiving the monthly performance summary.
GlancePeak's performance-linked model is designed to align our incentives directly with your growth. If your revenue does not increase, your rate does not increase. If your revenue declines, your rate declines. This commitment is set out in writing before work begins.
The Client agrees to:
GlancePeak is not responsible for service delays or underperformance caused by the Client's failure to fulfil these obligations.
After the Initial Term, the Client may terminate the engagement by providing at least thirty (30) days' written notice to info@glancepeak.com. The notice period begins on the next billing date after notice is received. The Client remains responsible for payment during the notice period.
Termination during the Initial Term (first 3 months) requires payment of the remaining balance of the Initial Term.
GlancePeak may terminate the engagement immediately and without penalty in the following circumstances:
Upon termination:
GP Intelligence, including GP PPC Brain, GP Listing Writer, GP Catalog Builder, and GP Reimbursement Scanner, together with all associated methodologies, workflows, templates, and internal tools, remain the exclusive property of GlancePeak at all times. The Client receives no licence to use, copy, or reproduce these tools independently.
Custom deliverables created specifically for the Client — including optimised listing copy, advertising campaign structures, flat files, graphics, and reports — become the Client's property upon receipt of full payment for the relevant service.
The Client retains full ownership of all brand assets, product images, and account data provided to GlancePeak. The Client grants GlancePeak a limited, non-exclusive licence to use this content solely for the purpose of delivering agreed Services.
GlancePeak may use anonymised or aggregated performance data for internal analysis and industry benchmarking. With the Client's explicit prior written consent, GlancePeak may feature the Client's brand name, logo, and results in case studies, website content, or marketing materials. We always seek permission and never publish identifiable results without approval.
Both parties agree to keep the other party's Confidential Information strictly private and not to disclose it to any third party without prior written consent.
Confidential Information includes but is not limited to: business strategies, pricing, client data, financial information, account credentials, internal processes, and any other non-public proprietary information.
This obligation does not apply to information that: (a) was already known to the receiving party prior to disclosure; (b) becomes public through no fault of the receiving party; (c) is lawfully received from a third party without restriction; or (d) is required to be disclosed by law, court order, or regulatory authority (with reasonable prior notice where possible).
The confidentiality obligations in this section survive termination of the engagement for a period of three (3) years.
To deliver Services, GlancePeak requires access to the Client's Amazon Seller Central account. The Client grants GlancePeak access to the minimum permissions necessary to perform the agreed Services.
GlancePeak processes account data solely for the purpose of delivering Services to the Client. We do not share individual client account data with other clients or third parties (except service providers as outlined in the Privacy Policy).
The Client is responsible for maintaining the security of their Amazon account credentials and notifying GlancePeak immediately if they suspect any unauthorised access.
Upon termination, the Client should revoke GlancePeak's access to their Amazon account promptly. GlancePeak will confirm when all access has been removed.
To the maximum extent permitted by applicable law, GlancePeak's total liability to the Client for any claim arising under or in connection with these Terms or the Services shall not exceed the total fees paid by the Client to GlancePeak in the three (3) months immediately preceding the claim.
GlancePeak shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits, lost revenue, loss of data, business interruption, or loss of Amazon account standing, even if advised of the possibility of such damages.
GlancePeak is not responsible for:
The Client agrees to defend, indemnify, and hold harmless GlancePeak and its officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
GlancePeak provides professional Amazon account management services based on industry best practices, proprietary AI tools, and extensive experience. However, GlancePeak does not guarantee specific outcomes, including particular ACoS levels, sales figures, organic ranking positions, or revenue growth.
Amazon's marketplace is influenced by numerous factors outside GlancePeak's control, including algorithm changes, competitor activity, seasonal demand, and Amazon policy updates. Past results described in our case studies are real but are not a guarantee of future performance for any specific account.
GlancePeak commits to applying professional skill and reasonable care in delivering Services, and to providing transparent, data-backed reporting on all work performed. Our performance-linked pricing model from Month 4 is designed to ensure our compensation reflects actual results — but does not constitute a guarantee of specific performance targets.
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
In the event of a dispute arising from or in connection with these Terms or the Services, both parties agree to first attempt resolution through good-faith negotiation. If resolution cannot be reached within 30 days, the dispute shall be submitted to binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.
Notwithstanding the above, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent or stop unauthorised use of intellectual property or breach of confidentiality obligations.
GlancePeak may update these Terms from time to time. When material changes are made, we will notify existing clients by email at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
The most current version of these Terms is always available at glancepeak.com/terms-of-service.
If you have questions about these Terms of Service, please contact us: